"What kind of attire will the live band be wearing? I have a theme for my event. Can you guys wear accordingly?"
We always look after how we put on our attires as a team when performing. From top to toe, we make sure we are aligned and dressed up appropriately.
Most of the time, the men in the band will be in suit & bowtie (as pictured) except for the female performer(s) where they will be in gown or dress.
Do let us know if you would like us to wear according to a certain theme. You can also share with us a color palette for the theme. We even have some clients who provide us with a budget to purchase our new sets of attire!
"Who's your emcee and what does your emcee do? I only require a little bit of announcements for my event/wedding. Any discount for that?"
All of our packages include the emcee service and they are carried out by our band performers. Jingle & Damien are both experienced performers who have provided wedding hosting services for many years in most of their wedding gigs. Angeline does emcee too but is only familiar in wedding events. As for Moses, he's well versed in English, and has aplenty public speaking experience.
Even for a little announcements, we, as emcees, will be charging the same as stated in the package menus. There is a demand for emcees and they are priced not by how many announcements there are to be made. An emcee is valued based on his/her figure & experience, more like a stature representing the host (families) or organization. Sorry, there's no discount.
Read more here – The Expectations of An Event/Wedding Emcee.
"The venue/hotel already have their own sound system. Can we use their sound system instead?"
For we cannot take the responsibility of confirming their usability & adequacy, we cannot say we can. Generally, hotel venues do have their own sound system. But those are mainly equipped for speech purposes and/or background (BGM) music only. They may not be adequate to meet a live band's requirement in terms of the power supplied and the capacity to accomodate the many signals from their musical instruments. Some hotels do not provide full range speakers or with the sub-woofers. Even if they do, the band would also require a proper balancing (mixing) of the sound frequencies and whether or not their mixer can perform this task, it is another important factor to make sure. Then, there's also the mic stands and book stands, etc that is needed by the musicians/performers.
And these are the reasons why all of our packages include our own vendor for sound (PA) system. We want to be sure of the system being adequate and that the soundcheck can be done by our own trained sound personnel.
"I love the sounds of violins/saxophones. It would be great if I could have a musician to perform my favourite instrument during the opening. Can your musician escort us during our march down the aisle?"
Yes! Once in a while, there are clients who hire a saxophonist or a violinist to escort them during their march-ins. This is with no additional charges if you had already hired the musician as 'Add-on' to the live band package (unless that particular musician do not have his/her own wireless mic, then a seperate surcharge apply; nevertheless we will first try our best to help you find the ones who owns the wireless system).
In our price menu, you just have to scroll down to the bottom of the chart to view the add-on musician pricings.
"We have some of our favourite songs we would like you to perform for our guests. How many songs can we request for? Is there any charges?"
In every event, we want the performance to be memorable, entertaining, special, and relatable. Hence, client requests their favourite and/or familiar songs. No doubt, the more experienced performers would have a longer list of song choices. Yet, there are some clients with a unique musical taste.
Usually performers would gladly want to fulfill requests. However, it really depends on the workload of preparing the requested song(s), the schedule at the time given, and ultimately, whether or not it is within the capability of the talent. Generally, the performers are able to grasp a wide genre of musical styles, though it still depends on the band setup that you're having. For example, not every song are performably good in a 3P acoustic setup.
If the situation is deemed tough, we will charge extra for the request(s).
But before you request, make sure you have gone through the band's repertoire (please, do it first).
You may still request for however many songs you would like to (provided all is not in the band's song selection sheet). If the song is within the band's capability and style, they would gladly prepare them for you, free of charge (F.O.C.). Unless the song requested is completely new to them, and it would take up longer time than usual for them to prepare, then only the request is charged a fee of around RM100–RM200 per song. At most, the band can only take in 2 new songs to fulfill (subjected to the band's ability & availability).
"My husband and I are thinking of doing a surprise live performance backed by the live band. Is that possible for your team to deliver?"
Yes. In fact we have done it quite a number of times before. However, you will have to keep those planned details short and clear for the band can only have 10–15 minutes of rehearsal time with you (and/or everyone else that is involved) on the event day itself (i.e. exactly an hour before the official begin time).
"Do you allow any guest singer(s) to perform with the live band? If we have a different act hired to perform, can your band back the singer?"
By default, we do not encourage any guest singers. However, if s/he has gotten the permission from the bride & groom (or the organiser) before the start of the event, we still can consider to work it out. However, know that we perform music live, not every song can be done spontaneously and we reserve the right to decline if deemed not fit. Hence, make such decision earlier during the planning stages (put "YES" in the Agenda List) so that we can come to a mutual agreement.
"During a pandemic like Covid, postponements & cancellations may be inevitable. If we happened to cancel our event, will there be any refund?"
If your event had to be postponed or cancelled due to government's restriction order, then 95% of the paid deposit for the booking shall be refunded. This is only when any other client(s) could not hold any event for that lockdown period elsewhere too. But, if it is only one particular case (of yours) that is unable to carry on, then the general conditions of refund shall apply (view in the file link below). In other words, your paid deposit will not be refunded in full.
For example, if the reason of postponement is health complications of a family member, or any other general issues such as the event hall is damaged due to fire, then the same still applies, i.e. you have already paid (booked) for the performers & vendors to be available to perform on that event date, regardless of whether or not there is a stage for them to perform. We have done our part in rejecting other bookings for your date.
The paid deposit also covers the processing fee of managing the scheduling of performers & vendors, as well as the periodical government taxes (which may or may not) account to that invoice/booking but are indirectly paid for.
Lastly, besides opportunity cost being taken from them, this policy is also to protect the ever-vulnerable musical talents from being tied up to a never-ending postponement (indefinite rescheduling). However, an implementation on reimbursement is made to reduce the loss if (you) the client had an earlier news to this postponement.
View our Reimbursement Policy here.
"We know that sometimes people may fall sick or unforseen circumstances may happen. What if one of your talents could not show up for my event? How do you approach such situation?"
With all reasonable efforts, WiC will source for a talent replacement that is of a similar calibre. If a replacement option offerred by WiC and approved by you (the purchaser) attracts a lower rate than what was previously booked for, a partial refund will be made for the cost difference incurred. Vice versa applies too; i.e. if the replacement is pricier.
"The venue/restaurant's stage size for live band is quite small. It is not even a stage. I'm afraid that a 3P live band cannot fit in. –So, how?"
Regarding the different band setups, we have a reference layout and sizes required, all in this file – Band Sizing Chart. You can learn about the minimal space required for setting up the live band and the mixer.
Secondly, every event layout planning is different base on the tables and room layout. We may arrange our setup accordingly (live band positionings may vary).
Finally, unless the area given is smaller than 2 square meters then only we have an issue in stage size.
In conclusion, we actually take up lesser space than you may expect. Let us worry about that, you need not worry about it too much unless you need to put up a stage specially for the band, etc.
"What I want to wait for my guests, but have to let the event start late because some of my guests arrive late?"
To avoid overtime from late guest arrivals, one of the commonly used method is by stating the wedding time to be 30 minutes earlier than what is planned in the itinerary. If you are having more than 300 pax guests, please state it 45 minutes earlier instead.
That being said, if the delay still happens, and that it is within 15 minutes, we still are able to catch the agendas up on time by rushing a little bit (since there is usually a buffer duration of 5 to 10 minutes allocated in the planning). We allow 5 to 10 minutes of overtime performance done outside of the official event duration (surcharge not incurred).
If the delay is more than 10 minutes, then the waiting-overtime (WOT) surcharge will incur unless any of the planned agenda(s) is removed (or the last set of the live band performance is shortened by probably 4 to 5 songs – provided the last dish is also served/done by then).
"What if my gown-change takes too long and everything else is delayed?"
If the overtime is caused from wardrobe malfunction or any other minor mishaps, then it is unfortunate but you still have to bare the surcharge that is incurred from such situation. This is why it is better to decide earlier on if you think you might require 30 mins and above for the attire-change.
Sometimes, if the agenda decision-making phase was not properly completed, and some additional agendas are chipped in last minute, it may also result in unnecessary waiting-time which leads to the overtime surcharges.
Here at WiC, we provide our clients with the 'Agenda List & Itinerary' where we are able to gauge the event's duration accurately and help you avoid unnecessary overtime charges whenever possible. View here.
"I would like to have the PA System for my after-party. How much will that be? And maybe I want it to continue until late, like until 1 or 2 AM...?"
Our PA system usage is only up to 11:15PM for normal rates of the overtime charges. For any PA system usage beyond 11:15PM, a separate charge apply.
If our performers have to perform during after 12:00AM, the rate of charges apply at a double rate.
Please view these extra charges at the respective menus here in our website because PG & KL have different rates.